Having Trouble with the Crown Connect App?
If you’re experiencing issues while using the Crown Connect app, try the following troubleshooting steps to resolve common problems quickly.
1. Restart Your Phone
Sometimes, a simple restart can fix minor glitches. Follow these steps:
-
Power off your phone completely.
-
Wait a few seconds, then turn it back on.
-
Open the Crown Connect app and check if the issue persists.
2. Report an Issue
If restarting your phone doesn’t resolve the issue, you can report the problem directly through the app:
-
Open the Crown Connect app.
- Click More at the bottom right.
-
Tap on Report an App Issue and provide a brief description of the problem.
-
Submit the report so Campus Groups support team can fix the issue.
3. Login Issues
If you are having trouble logging in, make sure you are not using the guest login option. Instead, follow these steps:
-
Above the guest login option, you will see "Crown Connect App Login".
-
Click on it and log in using your Crown credentials.
-
If you still experience login issues, ensure your credentials are correct or try resetting your password.